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Terms & Conditions
Limitation of Liability
In no event will ( “Rezumify”), its affiliates or our or their licensors, service providers, agents, employees, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our site, any websites linked to or from it, any content on our site or on such other websites, or any services or items obtained through our site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, missed deadlines and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Payments & Taxes
Payment is required in full with all orders. Your credit/debit card will be charged on acceptance of your order to ensure that sufficient funds/credit are/is available in the account.
All credit/debit cards are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment, we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the refusal. Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.
Refund policy
Rezumify provides personalized professional resume writing services and career coaching platform. There is no trial or grace period after purchasing a service or product . A considerable amount of time and effort goes into critiquing, researching, drafting, writing and proofreading your new documents. It is this time and consulting service that you are purchasing, rather than a tangible product. As resume writing and career coaching is a bespoke and tailored service, we do not to offer refunds once your project has been assigned to a writer.
However, Rezumify offers a 100% customer satisfaction guarantee. Our writers will work with you throughout the revision process until the final draft is to your satisfaction.
100% customer satisfaction guarantee
We want all our customers to be delighted with our service and so we are pleased to offer you this powerful guarantee – the final document we produce for you will be professional, accurate and tailored towards your requirements – a document that is better than anything you could write yourself.
We endeavor to respond to all correspondence, including complaints, within a maximum of 2 business days from receipt.
Our goal is to set you up for success in your career aspirations. However, you still have to apply for jobs, we can’t do that for you
Privacy Statement
Your privacy and confidentiality are extremely important to us. Rezumify is legally and morally bound to protect your personal information, e.g. name, address, etc. and to handle it according to strict guidelines. We guarantee never to spam you or sell your email address to anyone.
Turnaround times
Turnaround times are calculated from the point at which we have all the information we need to complete your order. Corrupted or password-protected files provided to us will delay the allocation of your order to a writer. Remember, this is your documents so please provide all necessary information to avoid unnecessary delays.
Our standard turnaround time is 2 business days from the day of your consultation call – NOT from the day of order placement. Providing your project is activated by 5 pm CST (Monday – Friday) you will be assigned a writer on the same business day.
We do not start work on new projects until your consultation call has taken place, this is to ensure we have a sound understanding of your requirements before we start work on your project. We cannot be held responsible for missed application deadlines, each client is unique, and the amount of time required to complete the documents varies from client to client.
Delivery Format
When working on your drafts, we will provide files in a PDF and Microsoft Word document. We cannot be held liable for incompatibility issues with your individual computer set-up although we do undertake to assist as best, we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution, then the user will need to seek appropriate professional IT support at their expense. We do not create editable documents in Apple Pages, Google Docs, or any other editable format other than Microsoft Word.
LinkedIn Profile Writing
Our LinkedIn Profile Writing service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile. We do not undertake to directly log in to or create profiles on behalf of our clients – this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.
Personal Document Preferences
Our writers will complete your documents using current industry standards and keywords to increase your chance of being selected for an interview. Resume writing is an entirely customized service; your own personal preference may differ from the industry standards our writers follow. If you request to deviate from the advice our consultants give, your chances of landing an interview will decrease.
Resume Length
Packages containing resumes are limited to a maximum of three pages. For the vast majority of professions, a resume file should NEVER exceed three pages regardless of the amount of work experience, and it is our professional advice to keep the document to this as an absolute maximum.
Phone Consultations
Our writers work on multiple projects and with numerous clients. To ensure the integrity of the project, phone consultations must be scheduled with you at specific times to ensure all components of the scope of the project is established, and both parties are in agreement with the scope of works. Phone consultations typically last no longer than 45 minutes, depending on how much information you provide within your existing resume. Subsequent phone calls are at the discretion of your writer and are subject to their availability. All conversations are confidential and are strictly for creating your documents only.
Website Use
You agree that you will use our web site only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner. You agree that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you, and you confirm that we shall not be liable to you for any such change or removal. Our web sites are provided to you on an ‘as is’ and ‘as available’ basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no guarantee that the website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
All emails and any attachment(s) is/are confidential. If an email is received by a party, who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way. We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.